STUDIO POLICIES

Full payment is required to reserve your spot in any class, workshop, or event

All purchases are non-refundable

Some services are transferable at the managers discretion 

Please email thetwistedgrippolefit@gmail.com to reschedule cancelled classes

You must be 16 years or older to attend classes

Waivers must be filled out prior to your first class

Any participant under the and of 18 must have a parent or guardian sign the waiver

Arriving late may be considered a no-show, and may result in exclusion from class.

Cancellations within the 6 hours window will be considered a "Late-Cancellation" and result in a loss of your payment and a fee may be charged to members

No shows will be charged the full amount of a drop-in fee.

Please notify your instructor if you need to cancel, or email thetwistedgrippolefit@gmail.com

Please be respectful when booking and communicate any cancellations as soon as possible.

If a class you would like to attend is full you can book into the wait list.

If there is a cancellation within 12 hours of class, all persons on the wait list will be notified and the first person to book will get the spot.

Outside of the 12 hours the class will be presented to the first person who added themselves to the wait list. You will have 1 hour to respond before the next person is notified.

If you can no longer attend, please remove yourself from the wait list. 

You will not be automatically added to the wait list, you must confirm attendance.

The instructor or manager holds the right to modify or cancel class due to low attendance, inclement weather, or extenuating circumstance.

Classes with 2 attendees or less may be cancelled

Class credits may be awarded for late cancellations due to inclement weather,

Please email to studio, thetwistedgrippolefit@gmail.com if you feel you have an extenuating circumstance

Mothers with children: Children are allowed in the studio if they are able to quietly entertain themselves during class. They are not allowed to use or play with any equipment in the studio.

Policy Update Coming Soon

Parties, privates, rentals, and workshops must be paid in full prior to the start of the start of the class or event.

There will be no refunds for no shows. The class or event will not be extended for a late arrival. Lateness will result in a shorter class or event time. Late arrivals over 20 minutes may result in cancellation of the class or event without refund.

Each student is responsible for their own safety.

All students must follow instructor safety guidelines during classes. Use of crash mats, spotters, and proper attire is mandatory. Instructors have the authority to stop any activity deemed unsafe. Failure to comply may result in immediate suspension from class.

Immediate reporting of injuries, accidents, or safety concerns is required

Clean poles, mats, and other equipment before and after use

Remove outdoor shoes at the door and store them out of the way of travel

Although we love pets, for the comfort and safety of everyone, they will be denied entry inside

Alcohol and drugs are not to be consumed prior to any class, workshop, private party or any service provided by The Twisted Grip

We request you refrain from wearing rings or other jewellery that may damage equipment 

Please limit cellphone use during class. Avoid filming others in the background. Please ensure you let the others around you when you are filming and respect their privacy in the event they do not want to be in the background.

When posting on social media please ensure you do not post audio of class instruction. For dance videos, please ensure you credit the choreographer.

Medical Emergencies: Contact your instructor immediately for first aid support. The first aid kit is located on the teal wall above the desk

Evacuation: Please exit calmly and follow the exit sign. Note: there is only one exit to the parking lot at the studio. Once evacuated, keep your distance from the building

Emergency Contacts: Please maintain updated emergency contact information with the studio